Policy & Guidelines

Acceptable Uses

The policies and guidelines expressed herein supplement the rights and obligations of the parties under the Service Agreement of even date. This document establishes operating principles and acceptable use policies as they relate to the Customers use of the Internet and the connection/services provided by Sun Coast Web to the Customer under the Service Contract Agreement.

GENERAL

The Internet is a voluntary association of users interested in and willing to exchange information and data with other Internet users. At present there is no oversight group providing governance over the principles, policies or procedures for use of the Internet or the information and data accessed via the Internet.

In order to facilitate their contractual relationship the Customer and Sun Coast Web wish to define a working protocol of principles and policies and establish operating guidelines and acceptable standards of use of the Internet.

To this end the parties agree as follows:

PRINCIPLES GOVERNING ACCEPTABLE USE OF THE INTERNET BY THE CUSTOMER

1. Responsibility and Respect - The Internet is a network intended for use by mature, adult users. The Customer recognizes this principle and undertakes at all times to act with respect, courtesy and responsibility, giving due regard to the interests and rights of other Internet user groups. This general guideline carries with it the following specific responsibilities:

a) Knowledge of the Internet - The Customer agrees to obtain a basic knowledge of the Internet and its operating principles and procedures.

b) Improper Uses - The Customer will avoid violation of certain generally accepted guidelines on Internet usage such as restrictions on mass mailings and mass advertisements, pirating or copying of software, mail bombing or other methods of attempting to deny service or access to other users, and attempts to violate security (* this guideline does not cover conduct nor regulates conduct related to services not offered by Sun Coast Web, Inc., such as Internet Access or Newsgroup hosting or delivery.)

c) Compliance with Laws - The Customer will ensure that its use of the Internet complies with all applicable federal, state and local law and regulation, including but not limited to those principles of law which protect against compromise of copyrights, trade secrets, proprietary information and other intellectual property rights, libel or defamation of character, invasion of privacy, tortious interference, and export of technical or military data to prohibited countries.

d) Validation of Information - The Customer is responsible for validating the integrity of the information and data it receives or transmits over the Internet.

e) Security - The Customer is required to protect the security of its Internet account and usage. The Customer's password will be treated as private and confidential and not disclosed to or shared with any third parties.

f) Discretion and Judgment - The Customer is expected to use discretion in the treatment and handling of Internet information and data and to take particular care to insure that adult information is not transmitted to juvenile users of the Internet.

g) Pornography - We adhere to U.S. laws and regulations regarding adult-related material of any nature.

h) Excessive CPU usages - Customers will not be allowed to use excessive amounts of CPU processing on any of our servers or face immediate suspension.

i) Resale of services - Customers may resell web space within their own account, but are responsible for the entire domain site content. Customers may not resell mail services including, but not limited to mail forwarding capabilities, POP accounts and autoresponders. The customer may not at any time resell access to, or use of, Sun Coast Web's preinstalled scripts including, but not limited to newcount, imagemap, htimage, cgiemail as well as any custom or personally owned scripts for use by a third party while installed on the web server.

REFUND POLICY

Each of the Sun Coast Web web hosting plans carries a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding setup fees.

Setup fees are refundable for the following reasons only:

(1) the account order is canceled prior to activation; or
(2) the domain name was not available at the InterNIC.

For web hosting contracts of 3 months or less, the full contract amount less any setup fees will be refunded if Sun Coast Web, Inc. is notified within the first 30 days following activation. No refund is available after the 30th day.

For web hosting contracts longer than 3 months, a refund equal to one-half of the contract amount less any setup fees will be given if Sun Coast Web is notified prior to the first day of the second half of the contract term. For example, on a 6 month contract, Sun Coast Web must receive the notice of cancellation prior to the first day of the fourth month of the contract. No refunds will be given once the second half of the contract term has begun.

This policy does not apply to any additional services such overages, disk space, pop accounts, etc.

Ownership

Sun Coast Web, Inc.^SM
1345 South Missouri Avenue, Suite 119
Clearwater, Florida 33756 U.S.A.

Offices: (727) 595-7150   ·   Facsimile: (727) 517-0610